General Terms

By registering an account and using the services provided by Redbetz Casino, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. These terms constitute a legally binding agreement between you and the operator. If you do not agree with any part of these terms, you must not use the website or its services. The operator reserves the right to amend these terms at any time, with changes taking effect immediately upon publication. It is your responsibility to review the terms regularly to stay informed of any updates.

Redbetz Casino operates under a gaming license issued by the Government of Curacao. The platform is available to players aged 18 years and older, except in jurisdictions where the legal gambling age is higher. Players are responsible for ensuring they comply with local laws regarding online gambling in their country of residence. The operator does not accept liability for players accessing the site from restricted jurisdictions.

Account Registration and Verification

Each player is permitted one account only. Creating multiple accounts may result in the closure of all accounts and forfeiture of funds. During registration, you must provide accurate and complete information, including your full name, date of birth, residential address, and contact details. Providing false information may result in account suspension and voided winnings.

Account verification is mandatory before processing your first withdrawal. You will be required to submit proof of identity, such as a government-issued ID or passport, and proof of address, such as a recent utility bill or bank statement. Verification typically takes 24 to 48 hours. Failure to provide requested documents within 30 days may result in account closure.

Deposits and Withdrawals

Minimum deposit amounts vary by payment method, starting at €10 for e-wallets and €20 for card payments. Maximum deposit limits are set at €5,000 per transaction for cards and €10,000 for e-wallets. Cryptocurrency deposits may have higher limits depending on the coin.

Withdrawal requests are processed within 24 to 48 hours for e-wallets, 2 to 5 business days for cards, and 10 to 30 minutes for cryptocurrency. The operator reserves the right to request additional verification documents before processing withdrawals. Winnings derived from bonuses are subject to the relevant wagering requirements before becoming withdrawable.

Players are responsible for any fees charged by their payment provider. Redbetz Casino does not impose withdrawal fees, but currency conversion charges may apply if your deposit and withdrawal currencies differ.

Bonuses and Promotions

All bonuses are subject to specific terms, including wagering requirements, eligible games, maximum bet limits, and expiry dates. Wagering requirements must be met before bonus-derived winnings can be withdrawn. Failing to meet wagering requirements within the specified timeframe will result in forfeiture of bonus funds and associated winnings.

Bonus abuse, including creating multiple accounts to claim duplicate bonuses, using irregular betting patterns, or exploiting software errors, will result in immediate account closure and voided winnings. The operator reserves the right to withhold bonuses or winnings if fraudulent activity is detected.

Responsible Gambling

Redbetz Casino is committed to promoting responsible gambling. Players can set deposit limits, session reminders, and self-exclusion periods from their account settings. Self-exclusion can range from 24 hours to permanent closure. During self-exclusion, players cannot access their accounts or make deposits.

If you believe you have a gambling problem, contact support for assistance or reach out to external organisations such as GamCare, Gamblers Anonymous, or BeGambleAware. Contact details are available in the footer of every page.

Prohibited Activities

Players must not engage in fraudulent activities, including money laundering, collusion, or using third-party software to gain unfair advantages. The operator employs advanced fraud detection systems and reserves the right to investigate suspicious activity. Proven fraud will result in account closure, forfeiture of funds, and reporting to relevant authorities.

Dispute Resolution

If you have a complaint or dispute, contact customer support via live chat or email. The operator aims to resolve all disputes amicably and within 30 days. If a resolution cannot be reached, you may escalate the matter to the licensing authority.

Intellectual Property

All content on the Redbetz Casino website, including logos, graphics, text, and software, is the intellectual property of the operator or its licensors. Unauthorised reproduction, distribution, or modification of any content is prohibited and may result in legal action.

Limitation of Liability

Redbetz Casino is not liable for any losses arising from technical failures, server downtime, software errors, or third-party payment processing issues. The operator is also not liable for losses resulting from player error, including incorrect deposits or failed withdrawals due to incorrect banking details.

Governing Law

These terms are governed by the laws of Curacao. Any disputes will be resolved in accordance with Curacao jurisdiction.

Contact Information

For questions or concerns regarding these terms, contact customer support at the email address provided in the footer or via live chat.